At NXT Level Tech, we strive to ensure your satisfaction with every purchase. If you’re not entirely happy with your product, our return policy allows for a smooth and efficient return process.

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Eligibility for Returns:

• Products must be returned in their original condition and packaging.
• Returns must be made within 14 days of the purchase date.
• Items purchased on sale or clearance are final and cannot be returned.
• Custom or special-order products are non-refundable.

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Return Process:

1. Contact us at info@nxtleveltech.co.za with your order number and reason for return.
2. Our team will provide a return authorization and instructions for sending back the product.
3. The product must be shipped back using a trackable method. Return shipping costs are the responsibility of the customer.

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Refund Process:

• Refunds will be processed within 5-7 business days after receiving the returned product.
• Refunds will be issued to the original payment method used during the purchase.
• Shipping fees are non-refundable.

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Damaged or Defective Products:

If your product is damaged or defective upon arrival, please contact us within 48 hours at info@nxtleveltech.co.za. We will arrange for a replacement or a refund, and cover the return shipping cost in such cases.