At NXT Level Tech, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy. Please read the following guidelines carefully to ensure that your return is processed smoothly:

1. Eligibility:
   • Products must be in their original condition and packaging, with all accessories and manuals included.
   • Products must be returned within 14 days of purchase.
   • Products purchased on sale or clearance are final sale and cannot be returned.
2. Return Process:
   • Contact our customer service team at repairs@nxtleveltech.co.za to initiate the return process.
   • Provide your order number and the reason for the return.
   • Our team will provide you with a return authorization number and instructions on how to return the product.
   • Pack the product securely in its original packaging and include all accessories and manuals.
   • Ship the product back to us using a trackable shipping method.
3. Refund Process:
   • Once we receive and inspect the returned product, we will issue a refund to the original payment method used for the purchase.
   • Refunds will be processed within 5-7 business days after receiving the returned product.
   • Shipping fees are non-refundable.
4. Damaged or Defective Products:
   • If your product is damaged or defective upon arrival, please contact our customer service team at repairs@nxtleveltech.co.za within 48 hours of receiving the product.
   • Our team will provide you with a return authorization number and instructions on how to return the product.
   • We will cover the cost of return shipping for damaged or defective products.
   • Once we receive and inspect the returned product, we will issue a refund or exchange, depending on your preference.

If you have any questions or concerns regarding our return policy, please do not hesitate to contact us.